Get Your Business To 97% Retention
The simple system that turns your customer service team into your biggest asset (and keeps 97% of your customers).
Watch this video to see how
See what your numbers would look like at 97% in a 10 minute review
Thanks to Josh and his system, my team is laser focused on retention and making it so our clients never want to leave. We reduced client churn from 7.5% to 1.8%.
We've seen our client leaks decrease significantly with your system.
A truly invaluable experience.
Hi, I'm Josh.
I spent 15 years in corporate America running customer service teams at scale.
10 years with international beauty brand L'Oréal, where I grew a division from $3 million to $10 million with no new sales, all through my customer service team.
Then 5 years at Location3, reducing their churn rate from 7.5% to 1.8%, saving them millions.
The key to my success was a focus on retention. When customers trust you, they don't just stay longer, they reward you.
And as I noticed throughout my career, there's a certain number — 97% retention — where those rewards start compounding.
Better culture, happier customers, more profit through referrals, reviews, testimonials, upsells, intelligence, and more.
Now, my team and I apply my 97% Retention System to businesses of all sizes, leading your customer service team to get the same results.
My engagements start with a free 10 minute 97% Retention Review, where I show you exactly how much you stand to save by achieving 97%.
There's no obligation, just a short conversation to see how my system works.
Book now and see how much more profitable your business can be when customers want to stay with you forever.
I look forward to meeting you!
Josh Koeller97Retention.com
How It Works
The 97% System:
The system has three parts. Together they get an account team to 97% retention.
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Incentivize Retention
Everyone incentivizes upsells. We install our customized win-win incentive plan that incentivizes retention and motivates your team to do the extra work (making upsells happen naturally).
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Identify Signals
We train your team and install our system to catch hidden signals customers give off 30, 60 and 90 days before they actually leave.
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Proactive Action
We coach your team what actions to take on those signals from our proven retention playbooks, preventing churn and building trust proactively.
The Feedback Loop To 97%
Once installed, this creates a feedback loop where your account managers become more proactive, get more in tune with clients, dig deeper for more enriched data from your base, and gain more confidence with each customer touchpoint.
97% = Trust = Profit
Once you hit 97%, you not only have customers that pay longer, you have a foundation of trust that naturally unlocks profit in multiple ways.
Get Started Today
Getting started is easy, no matter your business's size.
It takes just one onboarding session and a weekly call with Josh and your account management team.
When you work with us, we own the result of getting you to 97%. That's our promise.
Click below to schedule your 97% Retention Review today and see if you qualify to work with us.
See How Much Money Is Leaking From Your Business
Move the sliders below to see how much you could save at 97% retention.
- Annual Revenue Lost
- $230K
- Revenue Recovered With Our System At 97% Retention
- $173K
Remember: with our system, once you hit 97% retention, you will see added profit streams — upsells, referrals, intelligence, and more. Savings is just the start.
A 97% Retention Review will show you exactly how to make these savings a reality.
Case Study
See How We Got Surge Digital To 97% Retention Rates, Saving Thousands
We installed our system at seven-figure-a-month agency and, in 3 months got them to 97% retention
Other Results
- 4%
- churn decrease
- $54K
- ARR protected
- $6K
- expansion closed
- $500K
- profit surfaced in audit
I would easily say the ROI will be 100x from this.
Book Your Free 97% Retention Review Today
In 10 minutes, we'll show you how much you can save, and how fast we can implement our system to get your retention rate to 97%.
We'll show you:
- Your real retention rate
- What every point below 97% retention is costing you
- The customer signals your team is most likely missing